Friday, April 4, 2008

Chapter 12, Campbell, “We’re Thinking about Going On-Line”

What is means to Go On-Line There are advantages and disadvantages of going on-line with policies and procedures; going on-line should be a deliberative decision. It is not a magic solution; rather, it is a different method to delivering your final product to your users.

What Means to Go On-Line: What Does Not Change

  • the content of policies and procedures
  • development process
  • writing, review, editing, or content revision process
  • challenges of decision making,
  • and careful planning and writing

What Means to Go On-Line: What Does Change

  • Method of communication of final product-there is no physical product
  • Different delivery system

Advantages and Disadvantages of Going Online

Advantages (also see the table on pg 374)

  • faster and more efficient than a paper system
  • messages delivered instantly and simultaneously to many users
  • online system may be less costly to maintain
  • saves storage space
  • fewer deadlines pressures for writer (do not have to wait on the printing process)
  • users can find related documents and information faster through searches or hypertext
  • users may be less intimidated to turn to the machine

Disadvantages (also see the table on pg 375)

  • users who aren’t comfortable with computers may be intimidated
  • requires major commitment from organization to supply time, training, and even empathy for users
  • may require significant budget (software, hardware, etc)
  • readability is less in comparison to paper document
    -may have visual problems
    -may be hard for users to distinguish between a “page” and a “screen”
  • may not always be available (such as if the system crashes)

The Case of External Users
On-line systems for external users (like customers) also present special challenges. Such as, potential users will need to know how to operate a computer and feel comfortable with it. The problem lies is wherein that you cannot train all external users. You will need to investigate and analyze external factors. Analyze whether external users will have the software needed, and if their surroundings are conducive to use (lighting, physical proximity, etc).


Designing an On-Line System
The limited readability and computer screen create certain design conditions. The format and design of your documents will be much different on-line from on paper. These are the four design factors to keep in mind:
1. visual simplicity
2. ease of use
3. clear operating instructions
4. adequate conversion of elements such as acknowledgement and revisions

See the On-Line Tip Sheet for a full explanation of these factors (12-1).

Thanks! Team 2: Jennifer & Gary

Central Works Essay 31

Cross-Cultural Collaboration: Whose Culture Is It, Anyway?

Deborah S. Bosley wrote this essay in 1993. She had previously written many articles about collaborative work and considered herself very knowledgeable about all aspects of the subject. Then two of her international students taught her something new when they discussed some cross-cultural issues on their evaluation forms after working on a collaborative project. Cross-cultural collaboration is something she had never even thought about. At the time, there wasn't much research done on it. This article was written after this introduction to cross-cultural issues in collaboration. She believes it is still valid today.

Definitions and Caveats

The common belief is that everyone learns the same, no matter what their race or backgrounds. Research in multicultural communication shows that differences do exist.

Without taking into account the context of a person's culture, it is impossible to understand the problems they might face in a collaborative group.

Cultural Differences in Behavior

Euro-North American culture places emphasis on individuality. Competitiveness is taught to children rather than collaboration, like in many other cultures. The success and achievements of Euro-North Americans are measured individually, even in group settings. The idea is that this competitiveness increases the productivity of the group. Other cultures believe this causes problems and could decrease productivity. Euro-North Americans praise those who make their own decisions, while those in communalistic cultures, such as many Asian cultures, believe that it is disrespectful to put your decisions above those of the group.

There are differences in oral and written communication for members of different cultures. Examples of oral differences lie in the use of context, comfortableness with silence, and exaggeration. Written differences include the organization and structure of texts.

Strategies for Internationalizing Collaborative Groups

Groups should recognize and take into consideration any cross-cultural differences that lie within their group right from the beginning. Group members can learn from one another and learn to appreciate each member's strengths and differences. Every member can gain positive effects from cross-cultural communication.

Sunday, March 30, 2008

The Shape of Text to Come: The Texture of Print on Screens

In 1993, when author Stephen A. Berhnardt wrote this article, the World Wide Web was in its infancy and computer use was just starting to become common in the workplace. The author describes it as a “speculative piece” that tried to describe the transition from paper text to on-screen text.

Bernhardt considers what constitutes a well-formed text, how readers interact with text, and how text differs in print and on screen. He notes that paper documents have provided a starting point for both rhetoric and structure of on-screen text. In this paper, Bernhardt examines a number of features that are unique to electronic text.

Situationally Embedded Text

Books and other paper texts have different attributes than on-screen text. These documents are portable. Their use is typically independent of the reader’s physical environment; in fact, they allow the reader to escape by portraying a completely different situation.

Screen-based text, on the other hand, is integrated with other actions. It is typically task-based: readers use the text for researching, writing, editing, tracking information, sharing and collaboration. “Reading,” Bernhardt says, “is not the primary goal.”

Interactive Text

On-screen text allows readers to physically interact with the text, manipulating and transforming it through the use of a mouse, and controlling the outcomes. Research shows that this type of participatory learning leads to better retention of text material. Unlike writers of print materials, “writers of on-screen text can force interaction, making it necessary for the reader to do something in order to get to the next step.”

Functionally Mapped Text

Text of any kind functions to inform, direct, question or pose situations for readers. The rhetorical purpose is apparent through the use of signals such as visual cues (layout, typography) and syntactic cues (grammatical structure, certain phrases). In addition to these signals, electronic text can incorporate buttons, icons, hyperlinks and menus that provide specific functions. Writers of on-screen text, in addition to creating content, must map these cues to their actions.

Layout conventions help readers locate information. For example, the periphery of the screen contains the most action. Bernhardt says, “It is on the edge that we recognize where we are, what we can do, where we can go, or how we can get out.”

Modular Text

Texts are composed of other texts: books have chapters; magazines have articles, sidebars, and tables of contents; and encyclopedias have individual modules. Because of the limitations of computer screen dimensions, electronic text requires screen-sized chunks of highly localized text. There are problems with cohesion due to screen boundaries; “the break from one screen to next presents a larger gap than that from one page to the next.” If scrolling is required, readers may choose to skip text below the screen view. Long sections of text cause readers to lose their place or become disoriented.

Readers pay more attention to idea groupings, or modules (no bigger than a computer screen). Information modules provide an advantage to writers as well, making it easy to rearrange information for different purposes or audiences.

Hierarchically Embedded Text

In addition to encapsulating information in easy-to-read chunks, modularity helps readers identify importance of text. Semantic cues tell reader that information is mainline, peripheral, supportive, or explanatory. Supporting information is present but not necessarily visible unless the reader follows links or help topics to additional information.

This hierarchy allows users to choose what to read. Unlike books, which must be read in a linear fashion, on-screen text allows readers to jump back and forth between multiple open files. The use of a cascading design displays high-level information but allows access to more detail for each topic

Navigable Text

All text must be navigated by readers. Paper text “signposts” include the table of contents, index, headings, headers, and page numbers. Features such as these give readers a sense of control. These navigation strategies do not work well for electronic text, however.

On-screen text does not allow readers to “size up” the whole document to assess how much information it contains, or how much they have already read. This is complicated by multiple layers of embedded text. Book-like options such as menus, indexes, pagination, and back/forward arrows can be combined with links, buttons, and icons, as well as graphical browsers with an explodable index. Electronic navigation cues and landmarks are becoming more standardized.

Spacious Text

Print text is limited by physical factors such as space, size and weight of the document. Writers must conform to these limitations when composing text. On-screen text, on the other hand, allows unlimited information and unconstrained design, and writers gain freedom from “economic constraints of inscription.”

Graphically Rich Text

Many graphical features are common to print and on-screen text: white space, space breaks, margins; bulleted or numbered lists; fonts, headings, boldface, and italics. Electronic text has more graphic potential, such as zooming, animation, video, sound, and three-dimensional views; and text-graphic display and integration.

Customizable, Publishable Text

On-screen text is easy to create and produce. Software editing/collaboration programs offer in-text markup with accept/reject features, “sound bites” for verbal commentary, and user profiles for customizable displays. Traditional document production costs have shifted from paper, printing, and binding, to authoring software and specialized hardware. The “fluidity” of on-screen text makes multiple versions and updates easier than ever

Conclusion

On-screen text is real-time and interactive, a fluid, changeable medium that allows users to control the final product more easily than with print text. Readers are developing new strategies for reading and writing, and have increasing comfort with on-screen navigation. The computer has become the dominant medium for presenting and working with texts.